At Innozone Perfumes, we strive to provide high-quality products and a pleasant shopping experience. Due to the nature of our products, we have a strict no return, no exchange, and no refund policy. Please read the following guidelines to understand our policy on returns and refunds.
1. No Return or Exchange
- We do not accept returns or exchanges for any reason, except in the case of defective or incorrect items.
- Please review your order carefully before completing the purchase to avoid any mistakes.
2. Damaged or Incorrect Items
- If you receive an item that is damaged or incorrect, please contact us within 24 hours of receiving the product.
- To facilitate the resolution, please provide clear photographic evidence of the damage or incorrect item.
- Once confirmed, we will offer a suitable solution, including replacement or a partial refund where applicable.
3. Non-refundable Items
- As our products are considered personal care items, we cannot accept returns or exchanges on perfumes, roll-on attars, or other similar items once they have been opened or used.
- We also do not provide refunds for products purchased through third-party platforms.
4. Order Cancellation
- Once an order is placed, it cannot be cancelled. Please ensure that all details are correct before confirming your order.
- Any cancellation requests after order confirmation will not be accepted.
5. Refund Process
- If you are entitled to a refund, it will be processed through the original payment method.
- For payments made via Bank Transfer, please ensure to provide your bank account details for the refund process.
- Refunds are typically processed within 5–7 working days of approval.
6. Contact Information
If you have any questions or need assistance regarding our Return-Refund Policy, please contact us at:
- Email: info@innozoneperfumes.com
- WhatsApp: +94 729 228 225
- Website: https://innozoneperfumes.com
Effective Date: 19/04/2025