At Innozone Perfumes, we are committed to delivering your orders in the most efficient manner possible. Please read the following shipping policy to understand how we process and ship your orders.
1. Shipping Methods & Delivery Time
- We deliver orders within Sri Lanka through trusted third-party courier services.
- Delivery takes approximately 3 to 7 working days, excluding Sundays, public holidays, and Poya days.
- Delivery time may vary depending on the delivery location and availability of products.
2. Shipping Charges
- Standard shipping charges apply based on the size and weight of your order.
- Free shipping is available for orders over a certain amount during promotional periods.
- Please note that shipping charges will be calculated at checkout.
3. Shipping Areas
- We provide island-wide delivery across Sri Lanka.
- We aim to reach both major cities and remote areas with the same level of care and efficiency.
4. Order Confirmation and Tracking
- Once your order is processed and dispatched, we will send you an email or WhatsApp message with tracking details.
- You can use the tracking number to follow the status of your shipment.
5. Delivery to Incorrect or Incomplete Address
- It is essential to provide accurate and complete delivery information when placing your order.
- Incomplete or incorrect addresses may result in delayed deliveries, and additional charges may apply for re-delivery.
6. Failed Delivery
- If the courier is unable to deliver your order due to the customer being unavailable or incorrect address details, a re-delivery charge may be applicable.
- You will be notified if delivery fails, and we will arrange for re-delivery at a convenient time.
7. Delays in Delivery
- While we strive to deliver orders within the expected timeframe, there may be occasional delays due to circumstances beyond our control, such as weather conditions or courier issues.
- In such cases, we will notify you via email or WhatsApp.
8. Contact Information
If you have any questions or concerns regarding shipping, please contact us at:
- Email: info@innozoneperfumes.com
- WhatsApp: +94 729 228 225
- Website: https://innozoneperfumes.com
Effective Date: 19/04/2025